All purchases on caviidaeonline.com are final and non refundable

Caviidae only accepts paypal for security reasons, we will never ask you for any payment information, all payments are processed through paypal and your payment information is never saved or visible to staff members

Exploiting bugs or cheating is not allowed and your account may be permanently banned for cheating.
If bugs or exploits are found, please report it to staff immediately.

You may only use english in all public areas of caviidae.
Do not use swear words anywhere on site, or use swear words against any other members of caviidae.
caviidaeonline.com does not allow any discussion of illegal activity, this includes mention of drugs, stealing, fraud, or scamming.

All images you see on caviidae are copyrighted by caviidae and stealing any images from caviidaeonline.com may be punishable by law. This means using them offsite and claiming them as your own, or trying in any way to alter the images and/or remove copyright watermarks.

For your own safety, please do not share any personal information about yourself on caviidaeonline.com, such as your last name, email address, phone numbers or age. Staff will remove any private information if seen in the forums or other public areas of the site.

The only information we will ever ask of you is upon sign up, this information is used for account identification within caviidae's site code/database and is only visible by you and the administrator (admin), we will never sell or publicly release your information. Caviidae will never ask for your phone number, home address, SSN or credit card information. Do not give out this information to anyone on caviidaeonline.com including staff members!

Any person pretending/claiming to be staff or offical staff members asking for or claiming to need any of your personal information should be reported to the administrator immediately!

*(passwords are encripted and not retrievable, even by the administrator, save your password somewhere safe!)*

caviidaeonline.com does not tolerate bullying or harassment in any form. This includes encouraging other players to single out a certain player, sending messages repeatedly even after you have been asked to stop, you may refuse to share items/animals with a player but do not spread rumors / encourage other players to do what you are doing. bullying/harassment can result in bans. If you believe you are being bullied or harassed please contact staff and we will look into it as soon as possible.

caviidaeonline.com is a video game, do not take any medical/care advice seriously, caviidae is purely meant for enjoyment, If you have medical concerns about your animal you should seek veterinary care immediately. There are many resources available online that can help you learn about proper animal husbandry. While caviidae strives to simulate proper animal husbandry, we are not responsible for real life problems that occur due to something you replicated from the game.